• Amie Brennan

  • 19. September 2023 10:25

  Hey JD, 

  This already exists inside the default Zendesk Support dashboard in Explore. You'll just be looking for number of tickets created V solved on the Tickets tab inside this dashbaord. 

  You can check out more details here: https://support.zendesk.com/hc/en-us/articles/4408835846810-Analyzing-your-Support-activity

  If this isn't what you're after, please give us some more context and we should be able to point you in the right direction from there. :)

   

• JD Lobue

  • 19. September 2023 10:30

  Hi Amie,

   

  This is great. Thank you. How can I change this to use a filter instead of the entire instance? We are a segment of our support and only want to capture our vertical vs. the entire org.

  Thanks

• Amie Brennan

  • 19. September 2023 10:34

  Hey JD, 

  There are basic filters on the dashboard you can use. Short of that, you'd need to look at building a custom dashboard with reports and filters to achieve something that might be more dedicated to your support team's needs. 

   

• JD Lobue

  • 19. September 2023 10:36

  Hi Amie,

  Thanks. I think this will work. I saw that I can change the filters right after I sent you the message.
  
  Thanks again.

• Amie Brennan

  • 19. September 2023 10:37

  Most welcome. Glad I was able to help point you in the right direction from here. Happy reporting. :)

• Brett Bowser

  • 19. September 2023 15:16

  Zendesk Community Manager

  Thanks for sharing your solution Amie! 
  

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.