Feature Request Summary:
The Jira app automatically pulls in the list of Issue Types defined for a project and orders them based on the Issue Scheme for the project set in Jira.
Ideally, we would like the ability to either re-order how the Issue Types are displayed or restrict the Issue Types available within the Zendesk Jira app modal.
There are various posts I have come across (#1, #2) requesting the ability to restrict the Issue Types available when users log a Jira via the integration in Zendesk. The primary reason is that you may not want to give a Support Agent logging a ticket the option to create a Jira for certain types (Epics, Tasks, etc.).
In our business, there is a requirement that any Jira's logged via Zendesk should be set to Bugs. This is sometimes missed as the order of the Issue Scheme in Jira is set to Task first.
Having the ability to re-order or restrict the types available (per project) in the Zendesk Jira UI would help minimise the risk of this happening.
Other necessary information or resources:
I appreciate that workarounds are available (using Jira automations, modifying the scheme), I believe having greater functionality available within the integration itself would help improve how it works.
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