Jira App - Restrict / Re-Order Issue Types
Feature Request Summary:
The Jira app automatically pulls in the list of Issue Types defined for a project and orders them based on the Issue Scheme for the project set in Jira.
Ideally, we would like the ability to either re-order how the Issue Types are displayed or restrict the Issue Types available within the Zendesk Jira app modal.
Description/Use Cases:
There are various posts I have come across (#1, #2) requesting the ability to restrict the Issue Types available when users log a Jira via the integration in Zendesk. The primary reason is that you may not want to give a Support Agent logging a ticket the option to create a Jira for certain types (Epics, Tasks, etc.).
In our business, there is a requirement that any Jira's logged via Zendesk should be set to Bugs. This is sometimes missed as the order of the Issue Scheme in Jira is set to Task first.
Having the ability to re-order or restrict the types available (per project) in the Zendesk Jira UI would help minimise the risk of this happening.
Other necessary information or resources:
I appreciate that workarounds are available (using Jira automations, modifying the scheme), I believe having greater functionality available within the integration itself would help improve how it works.
-
Hi Robert, thank you for providing your feedback. I spoke with our PM team for an update and unfortunately, at this point they are not able to accommodate this request in the team's backlog as their list is at capacity for the next 3-4 quarters to focus on other updates to the product. We sincerely appreciate you taking the time to share your feedback with the team.
We understand this may be frustrating but hope this information provides a level of transparency that is helpful. For other folks who may be interested in this request, I will leave this post open for comment and upvotes but please note my above answer as the status of this request for the time being. Many thanks again!
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.
1 Kommentare