Feature Request Summary:
I would like a user/organization dataset that is includes just the data within the org and user screens.
Currently most of the user and org data has to be tied to tickets. Not all org and/or users may have ticket open and some some cases the agents info changes (such as their group) so reports pull all the different groups and not always a one-to-one relationship.
Reporting just on agents vs light agents isn't straight forward and trying to report off of what support group an agent belongs to results in a list off any group it was assigned to, not simply the current group assignment.
Example is a report with all support agents and the primary group they are assigned to. It cant be done. You can create a report that will show all groups that agent was assigned to and not the most current one.
Business impact of limitation or missing feature:
This is critical for our upper mgmt. who wants to create reports with accurate data based on the current values in fields on the Org and User page.
There are also fields in the Org and User screens that you cannot report off of because they are not part a current dataset. All fields on the user and org screen should be reportable. The data is there for a reason.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.