Happy Zendesk Showcase day in New York City!
We are thrilled to announce an Early Access Program (EAP) for our new feature - Similar Tickets.
What's Included in the EAP?
The Similar Tickets feature furnishes agents with a list of similar tickets within the Intelligence section of the context panel when they’re working on a ticket. With insights from how similar issues were tackled, agents can expedite tickets resolution more effectively.
Ready to Participate in the EAP?
Similar Tickets will be launched later this month, yet we recommend you to pre-register. To sign-up, please complete this form.
Eligibility Note: Similar Tickets will be functional only for customers who:
We urge you to share any feedback about Similar Tickets in the following topic: Zendesk Support EAP - Similar tickets thread. Your feedback is instrumental in refining the functionality of this new feature. We are thrilled to collaborate with you and look forward to your active participation!
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