I am having a scenario where I have restricted only members of group / role admin to access my integrated application. But my goal is to make it work for people of agent groups as well. But the issue I am facing here is:
- If Agent role is added to the application restriction then the agents will be having full control over the application which is not expected as per the requirements.
- Moreover, the app works once the ticket is closed and when the agent is not provided access to the same the app will not work since the agent account does not have the application in place.
I'm curious to know if there's a method where the app is available to agent accounts but with view-only access, preventing them from making edits. If so, is this feasible when the application is installed from the Zendesk Marketplace?
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