Happy Monday community friends!
We're launching a new feature, Knowledge Settings in Contextual Workspaces, from October 13 to October 20, 2023. This update allows you to set up different default filters for specific workflows, improving the search functionality and reducing the time agents spend on searching for content. Find out more about this feature here: Announcing Knowledge search settings in contextual workspaces
The launch of these additional knowledge settings in contextual workspaces addresses the feedback you shared with us in the following thread:
To access this feature, you need to have the Contextual Workspace feature eligibility, requiring a Support Enterprise, Suite Enterprise, or higher plan. For setup, check our guide on setting up contextual workspaces.
Enjoy the rest of your day :)
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.