How do you set a trigger for tickets created with the Proactive Tickets app?

2 Kommentare

  • Amie

    Hey mfg

    I'm pretty sure the only way to achieve this is going to be by using tags. In my experience with this app, you could use a common tag such as "sent_via_proactive_ticketapp". 

    Then inside the trigger you could use the Ticket is Created + Tags contains "sent_via_proactive_ticketapp" = Set form to X

    I know you mentioned using tags has its own risk however there's no other way to do this inside trigger conditions since there's no condition that directly links to this app itself. 

    Short of this, the only other temp workaround is to change the default form in the Zendesk to what you need it to be, send out the tickets via the proactive ticket app, and then revert it back. 

    Both carry risks, I get it but I don't think there's going to be any other way in light of the above and no direct condition available in triggers. 

    I hope this helps. :)

  • mfg

    Thanks! Amie 

    I thought that might be the case 😅


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