We would love to be able to incorporate SLA time (hrs until breach) into our Explore reporting.
We understand that Explore is not real-time and that we can view SLA time within Views, however we have a specific need to be able to report on SLA time by Ticket Group at the beginning of each work day.
Exporting the view as a CSV unfortunately also does not work, as the (hrs remaining) are lost and converted into the timestamp for the SLA breach.
The automated scheduling capacity within Explore would relieve us of the burden of having to translate the View data into a more reportable format.
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