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Unassigned tickets in a group

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Nikki Kaur

Gepostet 23. Nov. 2023

Hi please can someone help?

I want any unassigned tickets in a group to show under 'unassigned tickets' in  views and not be left under the group to ensure nothing is missed. 

Currently, we manually have to check if there are any unassigned open tickets in a group instead of them appearing under the unassigned view to be reassigned to a person.

I hope that makes sense but please can anyone help?

Thanks

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    Dan R.

    Zendesk LuminaryCommunity Moderator

    It sounds like you need two views. Together, these would show assigned tickets in a group and unassigned tickets within the team. 

    one with a condition of

    • Group is 'X'
    • Assignee is '-'


    and another with the conditions of 

    • Group is 'X'
    • Assignee is not '-'

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