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Out of Office app: Allow other roles to change agent status

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Ditte

Gepostet 27. Nov. 2023

Currently, only administrators have permission to change the Out of Office (OOO) status within the app integration. However, as this setup is not optimal for team efficiency, we propose granting coordinators the ability to update the status, eliminating the necessity for administrators to handle this task for the team.

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5 Kommentare

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    Aaron Doane

    Zendesk Luminary

    This is a great idea!

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    Almog Zamir

    A must!

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    Shawna James

    Community Product Feedback Specialist

    Hey Ditte, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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    Khara Baur

    Hello, that would be important for us. The employee with the role that works in the daily business must be able to set the status for the agents in the Out Of Office App without getting administrator rights. Why can roles be added that cannot operate the app?

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    Vishal Jethani

    Zendesk Product Manager

    Hey Khara, thank you for taking the time to provide us with this feedback! 
     
    This is a great feature request and we have added it to the backlog for future consideration. 
    This means that we will think about adding it as a priority to our planning cycle for 2025. 
     
    We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback or timeline we receive in the community. 
     
    Thank you again for your feedback and for being a valuable customer with Zendesk.

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