Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Can't find the 'Summarize' button or feature

image avatar

Supervisor

Gepostet 04. Dez. 2023


I've turned on the feature, but the summarize button isn't available. 

0

4

4 Kommentare

Datum
    image avatar

    Brett Bowser

    Zendesk Community Manager

    Hey Supervisor, can you confirm you followed the instructions in this article? Using generative AI to summarize and enhance ticket comments (EAP)
     
    After enabling and hitting the Save button, you may need to do a refresh in your browser for it to show up.
     
    Hope this helps!

    0

    image avatar

    Supervisor

    Hi Brett, 

    Yes I did, I'm able to see the Enhance Writing in my view, but not the Summarize button. Please see the screenshot. 

    0

    image avatar

    Jakub Konik

    Zendesk Product Manager

    Hey Supervisor, the Summary button is located in the Intelligence panel. You can access it from the right-hand side context panel by clicking on the wand icon, see it here.

    0

    image avatar

    Supervisor

    Hi Jakub, 

     

    Thank you for the pointer! I can see it now. Thanks!

    0

    Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

    Sie finden nicht, wonach Sie suchen?

    Neuer Post