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Source data of user

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Ashley M

Gepostet 04. Dez. 2023

It would be beneficial if the bot could capture the source of the user as seeing the referring page or if they came via google ads for example.

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    Offiziell

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    Mick O'Donnell

    Zendesk Product Manager

    Hi Ashley,

    Yes, you can use the Metadata APIs supported in the Zendesk Web Widget and Mobile SDKs to collect this type of referrer data, and sent it to Zendesk. As of today, if you wish to use this data for conversation conditionality in the bot flow, you would have to retrieve that data's value from the Conversation object using an API step in the conversation flow to query the the Sunshine Conversation REST API. We'll be making this part of the process simpler in the future, but this is required today.

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