Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen
Satisfaction ticket field wasn't updated according to the given feedback
Gepostet 29. Dez. 2023
Hi!
The ticket attribute called “Satisfaction” has several values:
But when I gave feedback with comment, the attribute was set to just “Good” which is incorrect as there is an option “Good with comment”:
0
2
2 Kommentare
Elaine
Thanks for contacting us on the community platform!
It seems you're working on an automation. Yes, the Satisfaction value was indeed met as the ticket received a good rating along with comments. However, I'd like to confirm that all other conditions have been satisfied. Additionally, just a reminder that this automation operates on a time-based schedule, running once every hour. Please ensure that the conditions align and the automation will trigger an hour from the last update.
0
Tetiana Gron
Hi Kirill Akimov,
As we plan to introduce multiple questions, we are mapping results from the new CSAT solely to 'Good' and 'Bad' categories.
0