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Simple webhook JSON payload for webhook sent to Slack channel

Beantwortet
image avatar

Nicholas Deary

Gepostet 02. Jan. 2024

Hi,

I'm not using any custom headers for my webhook preset for Slack, but just looking for a simple JSON template to use in the "JSON body" section to send an SLA warning breach to a Slack channel. I'd like to include:

  • Text mentioning that this ticket has breached SLA
  • The URL of the Zendesk ticket

Thank you.

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4

4 Kommentare

Datum
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    Nicholas Deary

    Would it be something like this?

    {
      "text": "This ticket has breached SLA. Someone please take it! \\n {{ticket.title}} \\n {{ticket.link}}"
    }

    2

    image avatar

    Brandon Tidd

    Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

    Nicholas Deary's answer looks correct!

    1

    image avatar

    Nicholas Deary

    Ok, thank you. I'll give this a go!

    0

    image avatar

    Heather Cook

    Zendesk Luminary

    You can also include ticket properties :-) E.g:

    {
     "properties": {
     "IncidentNumber": "{{ticket.id}}",
     "Zendesk Group Name": "{{ticket.group.name}}",
     "Incident Title":"{{ticket.title| truncate:'100'}}",
     "Incident Description": "{{ticket.latest_comment.value | truncate:'20000'}}",
     "Requestor": "{{ticket.requester.name}} ({{ticket.requester.email}})"
     }

    0

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