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Widget CSAT Surveys

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Brittney

Gepostet 11. Jan. 2024

Does anyone know if we can push CSAT surveys through chat widgets? Our widget is embedded in our product and we want the ability to send a product CSAT survey to our customers through a proactive message. Thanks 

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    Brandon Tidd

    Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

    Hey Brittney,

    Are you using Zendesk's new messaging widget?  If so, a similar question was asked and answered recently here.  That said, because proactive messages popup before a customer engages the widget and aren't tied to the conversation, there wouldn't be a way to offer a proactive popup, but the linked solution should allow you to offer a thumbs up or down at the conclusion of the conversation.

    Brandon

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