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"cfruid" - third party cookies on Web Widget (messaging) to be deprecated

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Evelyn Flynn

Gepostet 17. Jan. 2024

Third party cookies question relating to the Zendesk web widget (messaging widget).

We've reviewed our site (which the widget is present on) in Dev Tools to check for cookies that will be blocked by Google's upcoming deprecation. There is a cookie on the Zendesk domain which is flagged in Dev Tools > Issues as being affected because it has SameSite set to None.

The cookie name is cfruid and it seems to be a Cloudflare rate limiting cookie. Does anyone know if Zendesk will be fixing this before the deprecation happens?

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    Destiny

    Zendesk Customer Care

    Hello Evelyn,
     
    The cookie named 'cfruid' is not utilized by the widget directly, so even if this specific cookie is blocked, we anticipate it won't impact the web widget's operation. Our engineers have conducted tests and verify that the web widget should function correctly, even after Google's decision to deprecate third-party cookies. Hope that helps. 

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    Evelyn Flynn

    Thanks Destiny

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