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Consider support channel specifics

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Viachaslau

Gepostet 30. Apr. 2024

It works for both messaging channels and emails, but in the second case ignores the structure of emails, offering a response adapted more for real-time conversations. 

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    Amisha Sharma

    Zendesk Product Manager

    Hello Viachaslau Skorbezh - Thanks for providing this feedback. Do you mean the suggestion should have more structure? Please feel free to elaborate. Thanks!

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    Viachaslau

    Amisha Sharma So my idea is that in e-mail communication is different than in chat, and even the structure of the message itself is different.  And now the suggested answer is adapted for chats. Maybe in your AI settings there should be an additional prompt "adapt reply for e-mail" :).

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