Agent comment send interception



Gepostet 20. Mai 2024

Is it possible to monitor and intercept sending a message by an agent? Something akin to ticket.save for comments.

Our app tries to make conversations in different languages seamless and we want to be sure that agent didn’t forget to translate their message before sending it, so we need some kind of API to check/translate a message right after agent clicked send (via keyboard shortcuts or interface elements) and before the comment is submitted.


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