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Changing ticket status via API

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Erazem Kos

Gepostet 03. Juni 2024

Hello, 

 

I am trying to change the status of some tickets via API, but I got an error that some status changes require conditional fields to be provided in the request. 


I am wondering how could I extract which fields are required for which conditions. I want to do this programmatically as it would save me a lot of work maintenance-wise.

 Thank you in advance.

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    Ned Petrov

    Hi Erazem,

    Are you trying to change the ticket status to solved, by any chance?
    You might have a ticket field with the “Required to solve a ticket” checkbox.

     

    Ned

     

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