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Redirect rules not taking effect (EAP)

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Vicky Mills

Gepostet 18. Juni 2024

I've set redirect rules via the EAP API to redirect an archived article to a different article.

 

Using the Search Redirect Rules I can see the rule in place, e.g.

However, the old article still 404s, rather than redirecting.

 

I've tried deleting the rule and setting it again but this has made no difference.

 

Please could you advise on what is happening here, and how to resolve this? 

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3 Kommentare

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hi Vicky,
     
    Because the 'slug' part of the URL changes whenever the article title changes, you'll need to omit the slug so that the redirect works for older URLs where it may have been different. In this case, that'd mean creating a rule for “/hc/de/articles/360006191774”.
     
    I've gone ahead passed this on as feedback to the product team working on the EAP.
     
    If you have any questions at all, feel free to reach out.
     
    Thanks!
     
    Tipene

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    Ahmed Zaid

    Zendesk LuminaryUser Group LeaderCommunity Moderator

    I was going crazy over this until this post came to the rescue. Thanks Tipene Hughes 

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    Rohit Kotadiya

    
i have set redirect rules for my help center articles , 
but its not redirecting to the redirect_to URL untill and unless i'm moving my
article to archived

i need my article to be listed under Knowledge Base 
(https://1sb-rohit-kotadiya.tinytake.com/msc/MTA1ODMxNDlfMjQyODYwNjM) on Support's 
Comment section, so i can't delete the article and i also want to redirect it to my 
custom Domain URL

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