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Closed tickets for Organisations
Gepostet 19. Juni 2024
I recently added a new organisation to my Zendesk account, however i then find that any related tickets that have already been closed cannot be added into this organisation.
Closed tickets although we know cannot be updated or re-opened, should be allowed to have the Organisation Updated on them.
As this leaves tickets unviewable by the organisation.
The fact that if you view the Closed ticket as an Agent, the option is there for Organisation, but only for Create not assign.
The ability to change just the Organisation would be a useful addition.
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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