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Zendesk Wall Post within a ticket
Gepostet 21. Juni 2024
When a ticket is created inside Zendesk from a comment posted on a wall post. Agents struggle to identify the wall post with which the comment is associated. The only way to identify this is by clicking on a link, which redirects the agent to the Facebook page.
It would be helpful if Zendesk could look at improving this functionality so agents can see the original wall post within the ticket next to the comment
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1 Kommentar
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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