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Messaging Glitch with publishing changes



Gepostet 27. Juni 2024

I am experiencing a glitch with the conversation bot, published changes are not updating when using the bot and it is accessed via a mobile device for existing users? Users accessing the conversation bot via their mobile device's browser cannot see changes published after they initially accessed the conversation bot.  They will continue to see the older bot workflow and does not ever reflect the updates to the bot.  New users logging in after the new conversation bot will see the changes.  


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Shawna James

Community Product Feedback Specialist

Hey Marsy, i'm sorry to hear that you are expericing that trouble! I have gone ahead and created a support ticket on your behalf however, I see that you already have a ticket open with our team to resolve the issue. My aplogies for the duplicative efforts! Our advocacy team would be delighted to help you out with this issue but please also feel free to follow up here so that we can help you get to the bottom of this. Thanks again!

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I still havent heard back, you can close this 

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