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How to create a report with the initial setup of a ticket? I

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Vinicius Henrique da Silva

Zendesk Luminary

Gepostet 28. Juni 2024

I want to know how to create a report with the initial setup information of an ticket.
Such as 
Brand:
Requester:
Service Channel
Status
Group
Form
Subject

The goals are to understand if some tickets are not have been created with some of the setup.

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    Alex Zheng

    Zendesk Customer Care

    Hey Vinicius,
     
    Thanks for reaching out, so you should be able to use the default metrics and attributes in order to create a report with this information. I would start with something like the following and you can make adjustments as necessary.
     

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