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Will Tymeshift update to Zendesk Workforce Management impact EAP?

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Jessica

Gepostet 28. Juni 2024

We received the above communication and I would like to check whether the URLS in our current environment will change and whether this will impact the EAP. If so, what should we do so that the integrations we made via EAP don't break?

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    Jessica

    Bom dia pessoal, preciso de um retorno o quanto antes, pois logo mais o prazo da mudança vai chegar.

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    Samanta Velho

    Hi Jessica!

    Apologies for the late feedback here, I was on PTO and I got back today.
    Just to clarify that this change will not impact your current use of the WFM API.

    Let me know if you need more detail.

    Thanks!

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