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New Agent Home - Move to next ticket
Gepostet 02. Juli 2024
With the new interface, I see the loss of functionality to move to the next ticket. Perhaps this is due to the fact that that feature was specific to the view. I don't like having to go back to the home screen each time. I would like to see the functionality to move to the next ticket and come back with this enhancement.
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. Can you please clarify in more detail why the "next ticket in view" option does not satisfy your needs presently? More detail on your specific use case would be helpful!
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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