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Massive responses in messaging channels using Macros.

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Thomas

Gepostet 08. Juli 2024

I think it will be very useful to have the possibility to apply macros massively on tickets from messaging channels. It is disappointing that this functionality is only available in singular tickets. Having the possibility to apply a massive response using a macro will be a great feature.

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    Naina Mathur

    Zendesk Product Manager

    Hi Thomas

    Thank's for submitting this feedback. I understand the request however at this time we are not able to commit to prioritizing this feedback. We are going to leave this post open for comment to allow others to provide their feedback, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. Thank you again for your feedback and for being a valuable customer with Zendesk.

    Best,

    Naina

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