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Alert Banners for Specific Tickets and Specific Accounts
Gepostet 19. Juli 2024
We are looking for a way to create an Alert Banner when an agent opens a ticket to action where if that account has specific conditions, there's a notification or alert of some sort in front of the agent. Has anyone been able to do something like this?
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3 Kommentare
Sam
Hi Heather Eeles !
I would recommend checking into Tag Instructor - if a profile/org/ticket has a certain tag on it, it can do a heads-up display. Hope this helps!
Sam
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Sam
Hi Heather Eeles !
I would recommend checking into Tag Instructor - it can show a heads-up display in Support based on a tag present in a profile/org/ticket. Hope this helps!
Sam
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Michael
I think this is great feature to have and would likely need to be handled with a custom application.
I have looked into a product called OpenMethod that could handle it, and many more UI based use cases.
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