Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Report that measures hours ticket has been assigned to agent



Gepostet 30. Okt. 2024

I would like to hear, if any of you have an idea to making a report that shows the following:

 

1. A ticket comes in and gets assigned to an agent. The agent either solves it after x amount of time, or  when it gets reassigns it to another or solved.

Is it possible, to get a report that shows the amount of time the ticket has been assigned to each agent?


0

0

0 Kommentare

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Sie finden nicht, wonach Sie suchen?

Neuer Post