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Ticket Group Station and Assignee Station History

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Boyce Worley

Gepostet 13. Nov. 2024

There should really be a built in Attribute in Explore in one of the Support Datasets that lets you easily see every Group a ticket was assigned to and another attribute to easily see every Agent a ticket was assigned to. Right now you have to write all kinds of formulas to be able to find what should be basic ticket history information.

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    Shawna James

    Community Product Feedback Specialist

    Hey there,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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