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Sending an email to the requester via API

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Mads Lang Sørensen

Gepostet 27. Jan. 2025

Hi,

 

I would like to send an answer to the requester from a Zendesk app that I am developing. My organisation is only using email as channel, so it has to be able to send a message through the email channel. 

 

How could I do this using either the Zendesk API or the ZAF? 

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    Erica Girges

    Zendesk Developer Advocacy

    Hi Mads, 
     
    You could just make a request to the Update Ticket endpoint as the default channel for changes made by the Tickets API is email. 🙂 
     
    For additional reference, here's a link to the via field channel mapping which shows the via type, assigned channel, and source.

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