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Sorting responses from multiple Instagram accounts
Gepostet 02. Feb. 2025
We have 8 Instagram accounts and 4 Facebook Messenger accounts generating messaging tickets. When they come in we have no way of seeing which account the message is from, and often these massages are asking specific questions “do you have this in stock?” “what time are you open tomorrow?” so we need to be able to identify the specific account when replying.
Currently the source just says “Instagram direct” or “via Facebook Messenger”. Tags can't be used because the only trigger available is Instagram or Facebook - not the specific account.
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Elaine
Thank you for bringing this up! I understand the challenge of managing messages from multiple Instagram and Facebook accounts without clear identification of the source.
While the current setup only shows "Instagram direct" or "via Facebook Messenger," we acknowledge the need for more specific indicators.
To address this, we recommend exploring the possibility of using tags, custom attributes or fields to capture which specific account the message is coming from. This could provide you with better context when responding to inquiries.
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