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One-agent departments are not notified of incoming messaging sessions
Gepostet 25. Feb. 2025
Agents in a one-man department are not receiving sound notifications for incoming messaging sessions. Instead, the chats are being directly assigned to them, thus preventing them from receiving visual and auditory notifications.
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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