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Save Ticket Summary

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Pan Pan

Gepostet 06. März 2025

We found that the ticket summary is accurate. To facilitate data analysis later, we hope that when a ticket is closed, the system can automatically generate a ticket summary and save it to the system field.

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    Scott Tynan

    +1

    Would be fantastic for reporting, though could put quite a strain on the processing power of the system I imagine. Perhaps it could be an admin feature to turn this on or off so that those who do not use or want it can not use valuable processing power. 

     

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