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Cannot Get App-Level Notification Badge Counter Working on iOS Due to Zendesk Limits

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Chris Vázquez

Gepostet 31. März 2025

We're running into an issue using the Zendesk mobile SDK where we can't get the app-level badge counter working for notifications from support on iOS. 

This is a large blocker because we want to have an asynchronous messaging support experience, and it's difficult to do so if we can't let users know when they have a message waiting from our support team. It seems this is not going to work unless Zendesk inserts the correct notification payload: https://support.zendesk.com/hc/en-us/community/posts/8170714530970-Zendesk-Messaging-SDK-Badge-number-to-app-icon-when-push-notification-is-received-in-the-background

 

More from ChatGPT on why it will not work:

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None of these solutions will work for us unless we can edit the payload:

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      Erica Girges

      Hi Chris,
       
      As of right now, we haven't had any updates as to if or when this will be supported. I recommend also sharing this in our feedback section as well. It can definitely help us understand your needs and provide us with crucial info for product updates and feature planning. 

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