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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Back up your Help Center articles at the click of a button!

      Welcome

      Let me introduce you to

      Gepostet 10. Mai 2016 · Felix Stubner

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      Prefill and hide Subject & Description fields of specific form on New Request Template
      Hello Everyone,

      Gepostet 20. Okt. 2022 · Ifra Saqlain

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      Tip: Add friendly links to your ticket field help text
      Credit: Unable to source, but it's present in our tenants. Many thanks to the original dev on this! Sce...

      Gepostet 07. Apr. 2022 · Sam

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      Guide Tip: New way to request feedback for article downvotes
      Prerequisite: * Admin access Support & Guide * Default Copenhagen Theme * Turn-on

      Gepostet 12. Dez. 2023 · Edward Teach

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      Critical Alerts to IT Team
      I've been asked to create an escalation workflow to send a critical alert notification to our IT Team. I will be looking...

      Gepostet 21. März 2025 · Rick Barileau

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      Restricting Satisfaction Surveys by Date
      Introduction Customers with many tickets can become overwhelmed with

      Gepostet 03. Okt. 2017 · ZZ Graeme Carmichael

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      Insert Google Translate widget to your Helpcenter
      If manually translating 250 articles of your help center to 6 different (or more) languages is not an option for you, he...

      Gepostet 24. Okt. 2017 · Thibault Mortier

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      Quick Hacks For Customer Help Center Ticket URL

      Gepostet 01. Dez. 2022 · Brandon Tidd

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      Help Center user segmentation using Google Analytics custom dimensions
      Many customers ask how they can segment out their Help Center activity metrics based on user role. While this isn’t curr...

      Gepostet 04. Sept. 2014 · Jason Maynard

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      Saving responses for common customer inquiries
      I've been searching the KB and I guess I'm not using the correct terms to find what feature I'm looking for. We get tick...

      Gepostet 05. Feb. 2025 · Jeff Hubbard

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