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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Support Tip: How to change the ticket Subject using a trigger
      Note: comments added before August 2022 referred to the

      Gepostet 14. Okt. 2019 · Pedro Rodrigues (opservator.com)

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      Easily Make Your Zendesk Help Center Dropdown Fields Searchable
      Hello Zendesk Community! I'm excited to share a solution I've developed for a long-standing issue many of us have faced:...

      Gepostet 24. Juli 2024 · Sushant A

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      Notifications for Community Members
      Hi, everyone! Does anyone have any best practices for ensuring members of our community get notified? It seems like the ...

      Gepostet 29. Okt. 2024 · Colby Conway

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      Suspended Tickets - out of office
      Hi everyone, We just started using Zendesk at my Firm and suspended tickets became a problem on day 2:) The first is a u...

      Gepostet 10. Nov. 2024 · Sanchez, Santiago

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      "Mark as done" button in emails to customers/requesters
      Beantwortet
      Dear Community, I am pretty certain what we have in mind here should be possible - unfortunately I have spent hours sear...

      Gepostet 11. Nov. 2024 · Yvonne P.

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      Push notifications from Zendesk to Slack
      The official Zendesk-Sla...

      Gepostet 09. Mai 2019 · Jacob the Moderator

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      Display Organizational Information on Ticket Workspace Similar to User profile card
      Does anyone know if there is a way to display Organization information directly in the ticket workspace? I am looking fo...

      Gepostet 29. Okt. 2024 · Matthew Toenjes

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      Working with the Zendesk <> PagerDuty integration -- Custom Trigger for automated public reply?
      Hi! We've recently set up the integration between Zendesk & PagerDuty. We have a set of conditions such that if a pa...

      Gepostet 21. Okt. 2024 · Amy Muller

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      Community Sign Up Process
      Hi! Our customer community is segmented based on a person's role type (dictated by a tag being added to their account). ...

      Gepostet 29. Okt. 2024 · Colby Conway

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      Cómo crear un desarrollo de software en Zendesk
      ¡Hola comunidad de Zendesk! Hola soy un experto en el

      Gepostet 29. Okt. 2024 · Joseph Luis Monge

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