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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Help Center user segmentation using Google Analytics custom dimensions
      Many customers ask how they can segment out their Help Center activity metrics based on user role. While this isn’t curr...

      Gepostet 04. Sept. 2014 · Jason Maynard

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      Saving responses for common customer inquiries
      I've been searching the KB and I guess I'm not using the correct terms to find what feature I'm looking for. We get tick...

      Gepostet 05. Feb. 2025 · Jeff Hubbard

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      SPAM Controls - content of Email
      We've seen a recent uptick in SPAM emails to our Support channels.I was wondering if anyone had any Trigger/Automation s...

      Gepostet 19. Feb. 2025 · Ross Thomas

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      Expanding images in Help Center articles
      Unfortunately the ZenDesk Help Center does not natively allow you to have images that expand in size and show ...

      Gepostet 23. Sept. 2018 · Joshua Tallent

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      Remind agents to call the customer before posting the 5th reply
      Hello, We are a T-Shirt factory in Brazil and we realized that when tickets get more than 4 replies from the same agent...

      Gepostet 11. Jan. 2017 · Supervisão - Atendimento

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      Prevent "Thank you" replies from reopening tickets
      Hi there! Do you have really kind customers who reply just to say "thanks"? This is great, but it creates more work / cl...

      Gepostet 20. Mai 2023 · Stephen Belleau

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      Limiting Ticket Submission
      I need help figuring out if something is possible for Ticket Submissions.    Scenario: We have a large client base, and ...

      Gepostet 03. Juli 2024 · Robyn Casanova

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      Provision of data in Zendesk from a third-party system without webhook
      We use a server-side rendered (SSR) Zendesk app to display data from a third-party system in Zendesk. We would also like...

      Gepostet 13. Sept. 2024 · Fredrick Hildebrand

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      Guide Tip: New way to request feedback for article downvotes
      Prerequisite:* Admin access Support & Guide* Default Copenhagen Theme* Turn-on anonymous ticket submission* Custom f...

      Gepostet 12. Dez. 2023 · Edward Teach

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      How to recreate the Insights CSAT dashboard in Explore
      The Goal It can be really satisfying (ha) to see all of your CSAT ratings with clear visual indicators for good and bad ...

      Gepostet 30. Okt. 2020 · Chris Bulin

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