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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Using Customer Journey idea to set up or scale your Zendesk
      Angeheftet
      Six months ago I promised to write a post answering the

      Gepostet 28. März 2019 · Andrei Kamarouski

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      Tip: Collapsible headers in articles or templates (accordions)
      Angeheftet
      The original tip was posted by Wes. I am simply updating the tip to make it work with the current theme version. Let get...

      Gepostet 18. Aug. 2021 · Trapta Singh

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      Streamlining Zendesk Administration: Mastering Schedules and Holidays
      Angeheftet
      As a Zendesk Administrator, you understand the critical role schedules and holiday management play in providing seamless...

      Gepostet 03. Jan. 2024 · Brandon Tidd

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      Group / Departments actual ticket resolution time
      Angeheftet
      ** This reports is useful if the ticket can be assigned to different groups through its life cycle I was on a mission to...

      Gepostet 15. Jan. 2024 · Abdelhameed Khaled

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      Stop Thank You Responses From Reopening Tickets - 2024
      Angeheftet
      A potential solution that solves for the dreaded Thank You reply that reopens a solved ticket. Due to constraints from Z...

      Gepostet 08. Feb. 2024 · Trae McConniel

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      Add Accordion to the templates
      Angeheftet
      Hi Community, Question - Is there any way to automatically close an open accordion when you click to op...

      Gepostet 18. Juni 2024 · Ifra Saqlain

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      New request list experience - Export .csv Button
      Angeheftet
      I really like the new Request list experience and we recently rolled it out. However, there were a few key features that...

      Gepostet 02. Okt. 2024 · Matthew Toenjes

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      Guide community tips for Help Center
      Angeheftet
      Check out these Guide tips for your Help Center! Follow this post and we'll update you when we add a ne...

      Gepostet 21. Aug. 2013 · Jennifer Rowe

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      Guide Tip: New way to request feedback for article downvotes
      Prerequisite: * Admin access Support & Guide * Default Copenhagen Theme * Turn-on

      Gepostet 12. Dez. 2023 · Edward Teach

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      Critical Alerts to IT Team
      I've been asked to create an escalation workflow to send a critical alert notification to our IT Team. I will be looking...

      Gepostet 21. März 2025 · Rick Barileau

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