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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Ticket links on iPhone dont open to app anymore
      Ticket ID links in an email use to open directly to the app to view the ticket. But for months it goes to a browser with...

      Gepostet 15. Sept. 2024 · Exposure Events

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      Best ways to recommend articles based on labels?
      I'm hoping to get some guidance. We want to try to give people access to the articles they probably need, ideally before...

      Gepostet 13. Dez. 2024 · Kyle Kowalsky

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      Help Center - Reusable Components?
      Hi, I’m using Zendesk Help Center to build my help center and customizing the UI by editing the theme code. I’m wonderin...

      Gepostet 26. Nov. 2024 · Enrico Monte

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      How to Export Zendesk Guide Data as CSV
       Here is a script that exports Zendesk Guide Article information as a CSV: https://github.com/scotthavard92/Zendesk-Hel...

      Gepostet 23. Aug. 2018 · Scott Havard

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      Hiding An Agent's Identity
      Administrators should follow a few steps to hide agent identities from customers. Disable personal email replies Remov...

      Gepostet 27. Okt. 2015 · ZZ Graeme Carmichael

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      WEBINAR | Employee Services: Streamline Internal Helpdesks with Zendesk
      Join us for this session tailored for HR, IT, Facilities Services, Operations, and Support professionals! Learn how to t...

      Gepostet 26. Nov. 2024 · Elena

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      Notifications for Community Members
      Hi, everyone! Does anyone have any best practices for ensuring members of our community get notified? It seems like the ...

      Gepostet 29. Okt. 2024 · Colby Conway

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      Suspended Tickets - out of office
      Hi everyone,   We just started using Zendesk at my Firm and suspended tickets became a problem on day 2:)   The first is...

      Gepostet 10. Nov. 2024 · Sanchez, Santiago

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      "Mark as done" button in emails to customers/requesters
      Beantwortet
      Dear Community, I am pretty certain what we have in mind here should be possible - unfortunately I have spent hours sear...

      Gepostet 11. Nov. 2024 · Yvonne P.

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      Push notifications from Zendesk to Slack
      The official Zendesk-Slack integration is very powerful, offering out-of-the-box two-way communication in a stylish way,...

      Gepostet 09. Mai 2019 · Jacob the Moderator

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