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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.


Unfortunately the ZenDesk Help Center does not natively allow you to have images that expand in size and show ...

Gepostet 23. Sept. 2018 · Joshua Tallent

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Hello, We are a T-Shirt factory in Brazil and we realized that when tickets get more than 4 replies from the same agent...

Gepostet 11. Jan. 2017 · Supervisão - Atendimento

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Hi there! Do you have really kind customers who reply just to say "thanks"? This is great, but it creates more work / cl...

Gepostet 20. Mai 2023 · Stephen Belleau

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Welcome Let me introduce you to kBackup! This little app will allow you to back up your help centre content to your loca...

Gepostet 10. Mai 2016 · Felix Stubner

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I need help figuring out if something is possible for Ticket Submissions.    Scenario: We have a large client base, and ...

Gepostet 03. Juli 2024 · Robyn Casanova

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We use a server-side rendered (SSR) Zendesk app to display data from a third-party system in Zendesk. We would also like...

Gepostet 13. Sept. 2024 · Fredrick Hildebrand

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Prerequisite:* Admin access Support & Guide* Default Copenhagen Theme* Turn-on anonymous ticket submission* Custom f...

Gepostet 12. Dez. 2023 · Edward Teach

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The Goal It can be really satisfying (ha) to see all of your CSAT ratings with clear visual indicators for good and bad ...

Gepostet 30. Okt. 2020 · Chris Bulin

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In order to prevent customer from submitting tickets to your support after they have churned , ZD suggested this KB arti...

Gepostet 28. Jan. 2025 · Rishi Dutta

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How to add an HC Article to multiple sections (using a redirect) Zendesk level:  IntermediateKnowledge:  Javascript, Gui...

Gepostet 22. Mai 2020 · Alejandro Colon

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