Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      Tip: How to implement Zendesk's troubleshooting guide
      A troubleshooting guide (a.k.a Guided path) is an interactive learning article that provides specific steps to self-diag...

      Gepostet 27. Apr. 2021 · Matteo Genesio Stara

      11

      Follower

      10

      Stimmen

      1

      Kommentar

      Help Center – Adding icons into your theme
      Zendesk level: Beginner Knowledge: HTML Time Required: 10 minutes Updated:  07/23/14 - Updated to latest Font Aw...

      Gepostet 26. Sept. 2013 · ModeratorWes

      37

      Follower

      0

      Stimmen

      112

      Kommentare

      Tip: How to Use Triggers to Populate and Track Views
      The Challenge Because Views are essentially filtered windows into the large world of all possible tickets, individual ti...

      Gepostet 21. Mai 2021 · Cameron Dunn

      6

      Follower

      3

      Stimmen

      2

      Kommentare

      What NOT To Do With Groups
      I'm going to share what NOT to do -- assuming you are a company like ours.  I am in the IT department and we have about ...

      Gepostet 16. März 2013 · Justin Graves

      18

      Follower

      0

      Stimmen

      8

      Kommentare

      Automated follow-up comments for Pending tickets (public or internal)
      Problem: Need an automated way to follow-up publicly with clients on tickets in a Pending state for more than 'x' hours,...

      Gepostet 28. Sept. 2015 · Jay Hogan

      23

      Follower

      1

      Stimme

      5

      Kommentare

      Escalation Process & Macros Template
      In addition to the formatting, many bugs and reported customer issues were being forgotten about while they should have ...

      Gepostet 24. Mai 2013 · Justin Koehler

      11

      Follower

      0

      Stimmen

      6

      Kommentare

      Tip: Displaying Subsection list on Category page
      With Flexible Hierarchies, it is possible to create Sections that contain no articles, only Subsections. These Sections ...

      Gepostet 21. Feb. 2019 · Amy Gracer

      19

      Follower

      2

      Stimmen

      30

      Kommentare

      Set a page background image in Help Center
      We were able to customize our Help Center with just a bit of CSS/Google-foo. I was able to add our trademark image as a ...

      Gepostet 20. Aug. 2013 · Allen Hancock

      17

      Follower

      0

      Stimmen

      35

      Kommentare

      Help Center - Add an arrow to scroll back to the top of the page
      Zendesk level:  BeginnerKnowledge:  HTML, CSS, JQUERYTime Required:  10 minutes ** 7/13/21 - 8036642427&...

      Gepostet 04. Okt. 2013 · ModeratorWes

      20

      Follower

      0

      Stimmen

      60

      Kommentare

      HC Tip: Add "Promoted Articles" to front page + modify text in multiple languages
      One thing that we really like about HC is adding pinned topics (now known as "Promoted articles") to our front page. In...

      Gepostet 15. Okt. 2013 · Andrea Saez

      9

      Follower

      0

      Stimmen

      8

      Kommentare