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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Using Triggers to get the most out of Customer Satisfaction - Re-evaluation
      So, by now, a lot of Zendeskers out there have made great use of the wonderfully simple, yet elegant Customer Satisfacti...

      Gepostet 28. Jan. 2013 · Joseph Tinter

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      Show less than 6 articles on Category.hbs template
      Zendesk level: Beginner Knowledge: Copy and Paste Time Required: 5 minutes   Zendesk will automa...

      Gepostet 04. Dez. 2013 · ModeratorWes

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      Displaying Large Images in Articles at Full Resolution
      Sometimes in our Help Center we have images we want to include in an article, but when they scale to fit our theme they ...

      Gepostet 11. Mai 2017 · Dan Cooper

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      How to add custom fields to your support request forms that display data from your SQL databases
      Drop-down select list custom fields can be an efficient way to collect the details you need in a Zendesk ticket. You can...

      Gepostet 16. Dez. 2020 · Laura Campbell

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      How to deflect customer support tickets with Zendesk and Dialogflow AI
      In this tutorial I will show you how to build a web contact form on Zendesk that uses state-of-the-art AI to suggest rel...

      Gepostet 30. Juni 2020 · Sorin Alupoaie

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      Best practices for managing known issues?
      Beantwortet
      I am looking for some ideas & best practices in managing live issues. If you can offer advice on how to avoid any of the...

      Gepostet 05. Juli 2018 · Justin Fenech

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      Video background on Category Page
      This nice enhancement is based on the Humble Squid theme. See live example at: https://moderatortal.zendesk.com/hc/en-...

      Gepostet 30. März 2016 · Tal Admon

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      Temporary high contrast styling for ticket tabs
      To achieve higher contrast for agent ticket tabs tempororily (this only lasts until you refresh the page or change it) ...

      Gepostet 02. Nov. 2016 · Andrew J

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      How to add tabs to your Help Center home page
      I implemented tabs using jQuery-UI tabs plugin, which makes it quite simple to embed in Zendesk Help Center home-page.&n...

      Gepostet 08. März 2016 · Tal Admon

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      Default Table Formatting for Help Center articles
      Table formatting seems to be a struggle for a lot of Zendesk admins/agents. We designed our own Zendesk Help Center them...

      Gepostet 23. Aug. 2017 · Lucky Herzberger

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