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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Using Enhanced SLAs
      We had the amazing opportunity to get to play around with enhanced service level agreement (SLA) functionality in Zendes...

      Gepostet 04. Mai 2015 · Mat Cropper

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      Import your Zendesk Customer Service Data into your Data Warehouse
      Zendesk's moto is that "Businesses are made of relationships. Those relationships can be complicated, but Zendesk helps ...

      Gepostet 22. Juni 2016 · Permanently deleted user

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      Per Ticket, User, or Organization Notification Opt Out
        We have internal customers that send a lot of tickets to us.  They also receive a lot of Zendesk notifications by def...

      Gepostet 10. Feb. 2017 · Dan Cooper

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      Views: Best Practice
      Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view respect an agent's ticket pri...

      Gepostet 09. Feb. 2015 · ZZ Graeme Carmichael

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      Deleted your Help Center content? Not to worry!
      Backstory If, like myself, you have at one point or another run into the problem that you accidentally deleted some...

      Gepostet 06. Mai 2016 · Felix Stubner

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      Guide to setting up SMS response
      Has anyone found, or do you know of, a definitive guide for properly making Zendesk Support work with the SMS components...

      Gepostet 19. März 2019 · Michael H

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      Connect Zendesk to VSTS Azure Devops using IntegrateCloud Connector for azure Devops
      Connect your customer support and development teams Better customer service starts with better communication. Integrate...

      Gepostet 27. März 2019 · ContactClient

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      Funky up your search box!
      It's Funky Friday, so here's a little something to make your search box fun: Changing search box color Go to your Hel...

      Gepostet 08. Mai 2015 · Andrea Saez

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      Reducing Satisfaction Surveys
      Introduction Zendesk's Satisfaction Rating (Professional and Enterprise) allows customers to rate and comment on ticket...

      Gepostet 30. Aug. 2016 · ZZ Graeme Carmichael

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      Allow Customers To Opt Out Of Satisfaction Questionaires
      Zendesk’s  Satisfaction feature allows customers to rate individual tickets after they have been solved. By default, the...

      Gepostet 18. Nov. 2014 · ZZ Graeme Carmichael

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