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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.


Update from Community Team: jQuery has removed in v2 themes and this tip doesn't work without jQuery.  How to requi...

Gepostet 27. März 2019 · Karen D Snyder

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I’ve enabled the Follow-ups feature in Zendesk, which is supposed to copy the original assignee and group to follow-up t...

Gepostet 26. Dez. 2024 · Josie Cramer

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Hi Everyone, I’m Claudia from the Asia Customer Success team. One of the queries I get asked a lot from my clients is: H...

Gepostet 24. Nov. 2020 · Claudia Chiu

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This handy tip involves customizing you Help Center to display Popular Search topics. It could be also be used to highli...

Gepostet 05. März 2022 · Edward Teach

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Zendesk level:  Beginner to IntermediateKnowledge:  Copy & Paste / CSSTime Required:  10 minutes...

Gepostet 04. Aug. 2017 · CST

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When viewing our Help Center on a mobile device, the search bar appears on the Home page and Section pages, but not on a...

Gepostet 23. Juli 2024 · Stacie Loving

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Ticket ID links in an email use to open directly to the app to view the ticket. But for months it goes to a browser with...

Gepostet 15. Sept. 2024 · Exposure Events

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I'm hoping to get some guidance. We want to try to give people access to the articles they probably need, ideally before...

Gepostet 13. Dez. 2024 · Kyle Kowalsky

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 Here is a script that exports Zendesk Guide Article information as a CSV: https://github.com/scotthavard92/Zendesk-Hel...

Gepostet 23. Aug. 2018 · Scott Havard

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Hello Everyone, Credit Zendesk Product(s): Zendesk Guide Code Requirement: JavaScript Template: New Request page Scenari...

Gepostet 20. Okt. 2022 · Ifra Saqlain

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