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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.


Hi, I’m using Zendesk Help Center to build my help center and customizing the UI by editing the theme code. I’m wonderin...

Gepostet 26. Nov. 2024 · Enrico Monte

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Administrators should follow a few steps to hide agent identities from customers. Disable personal email replies Remov...

Gepostet 27. Okt. 2015 · ZZ Graeme Carmichael

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Join us for this session tailored for HR, IT, Facilities Services, Operations, and Support professionals! Learn how to t...

Gepostet 26. Nov. 2024 · Elena

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Hi, everyone! Does anyone have any best practices for ensuring members of our community get notified? It seems like the ...

Gepostet 29. Okt. 2024 · Colby Conway

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Hi everyone,   We just started using Zendesk at my Firm and suspended tickets became a problem on day 2:)   The first is...

Gepostet 10. Nov. 2024 · Sanchez, Santiago

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Dear Community, I am pretty certain what we have in mind here should be possible - unfortunately I have spent hours sear...

Gepostet 11. Nov. 2024 · Yvonne P.

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The official Zendesk-Slack integration is very powerful, offering out-of-the-box two-way communication in a stylish way,...

Gepostet 09. Mai 2019 · Jacob the Moderator

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Does anyone know if there is a way to display Organization information directly in the ticket workspace? I am looking fo...

Gepostet 29. Okt. 2024 · Matthew Toenjes

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Hi! We've recently set up the integration between Zendesk & PagerDuty. We have a set of conditions such that if a partic...

Gepostet 21. Okt. 2024 · Amy Muller

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Hi! Our customer community is segmented based on a person's role type (dictated by a tag being added to their account). ...

Gepostet 29. Okt. 2024 · Colby Conway

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