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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Restrict different Help Center Brands
       Would be nice if you could restrict and configure IPs for specific brands/help center whilst allowing others to bypass ...

      Gepostet 12. Feb. 2025 · Jermaine Carthy

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      横串検索サイト登録した場合の検索結果は、「すべてのソース」が表示されるが、Zendeskの記事をまず表示させるようして欲しい
      横串検索サイトを登録した場合の検索結果は、「すべてのソース」がまず表示がさるが、Zendeskの記事（よくお寄せいただくご質問）がまず表示させるように変更することはできませんでしょうか。お客様が、まずZendeskの記事での検索結果を参照後...

      Gepostet 12. Feb. 2025 · 馬場 史治

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      Zendesk does not allow you to bulk find/update articles with deleted authors
      As part of of our employee termination process, sometimes user accounts are deleted from our Zendesk instance before we ...

      Gepostet 01. Juli 2021 · Jimmy Rufo

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      Feature Request: Add the ability to customize the organization subscription email
      Nicht geplant
      Based on https://support.zendesk.com/hc/en-us/community/posts/360033644874-Customising-organization-subscription-email-t...

      Gepostet 12. Apr. 2021 · Alejandro Colon

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      Can Dynamic content be created in code?
      I want to translate my theme, and dont want to use the admin panel for it. There are local translations for the sidepane...

      Gepostet 12. Feb. 2025 · Alex | Plement

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      Knowledge Capture: Ability to exclude articles from search results
      The Knowledge Capture app in Zendesk Support currently pulls in all published articles from a brand. We would like the ...

      Gepostet 16. Juni 2021 · Ryan Boyer

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      Tips and Notes Boxes
      Feature Request Summary:  Zendesk Guide should have standard formatting option for yellow notes and blue tips boxes in ...

      Gepostet 09. Aug. 2021 · Rachel Scriven

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      Article size limitation for translation
      Hi team,I have many customers requested to increase 1MB per translation for Guide article size, and there is a limitatio...

      Gepostet 10. Feb. 2025 · Chen Shihai

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      Add a "Labels" column to the Articles List
      We need the ability to add a "Labels" column to the list of articles in Guide so that it will display in our Saved Lists...

      Gepostet 15. Juni 2021 · Fiona Dirom

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      Add a "Clear Format" button in the help center article editor toolbar
      Feature Request Summary:  One ubiquitous and critical button in pretty much all other WYSIWYG tool bars is confoundingl...

      Gepostet 01. Apr. 2022 · Joel Sandi

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