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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Product feedback guidelines & how to write a good feedback post
      Angeheftet
      Welcome to the Product Feedback Topic for Zendesk's Help Center (Guide)! No one knows our products better than you, ou...

      Gepostet 29. Sept. 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Angeheftet
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Gepostet 29. Sept. 2023 · Shawna James

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      Ticket search to include both custom ticket fields as well as ticket conversation text
      Hello and good morning from a cloudy Denmark! I have a product update feature request.    When my customer goes into the...

      Gepostet 05. März 2025 · Mattias Malré

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      ability to filter by multiple statuses in the end-user view
      Hello, In the end-user view, it is not possible to select multiple statuses simultaneously. As a result, clients are req...

      Gepostet 08. Nov. 2024 · Benoît VISEUR

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      Feature request - Enable hyperlink rendering for Ticket form submissions
      Feature Request Summary: Enable hyperlink rendering for Ticket form submissions. Description/Use Cases: When a u...

      Gepostet 13. Aug. 2021 · A.J. Bouchard

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      Feature request: "Lock" icon in private articles on the Help Center
      Feature Request Summary:  Make “Lock” icon more clear in terms of meaning. Description:  In Help Center articles, if ...

      Gepostet 25. März 2024 · Kirill Akimov

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      I need to enable the SLA so that customers can see it in the help center
      I need to enable the SLA so that customers can see it in the help center

      Gepostet 27. Jan. 2025 · Lucas Almeida

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      Enable end-users to view all their multibrand requests on a single Help Center
      Feature Request Summary:  Zendesk Help Center should have an option that would allow an end user to see all his request...

      Gepostet 24. Mai 2022 · Nicolas Monchaux

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      Feature Request: Multi Select Field - Make Conditional
      Our forms would benefit from a conditional Multi-select field.  We currently have multiple check boxes that are conditi...

      Gepostet 17. Okt. 2022 · Martha

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      Drop Down Field: Searchable
      Geplant
      The Drop Down field is limited to scrolling and selecting the values. It would be great to have an integrated search to ...

      Gepostet 23. Apr. 2018 · Julian

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