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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Product feedback guidelines & how to write a good feedback post
      Angeheftet
      Welcome to the Product Feedback Topic for Zendesk's Help Center (Guide)! No one knows our products better than you, ou...

      Gepostet 29. Sept. 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Angeheftet
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Gepostet 29. Sept. 2023 · Shawna James

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      Add a "Visible to" column to the Articles List
      We need the ability to add a "Visible to" column to the list of articles in Guide so that it will display in our Saved L...

      Gepostet 07. Juni 2021 · Fiona Dirom

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      Add ability to customize the displayed text for a Featured Article
      I like the new featured article option. A likely easy enhancement that I could use already would be the ability to custo...

      Gepostet 07. März 2025 · Summer Polacek

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      Feedback on article multiplacement unique article IDs
      My team is thrilled to see Zendesk implementing the ability to place a single article in multiple sections and brands! I...

      Gepostet 01. Okt. 2024 · Ashley C

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      Feature Request: Preserve Line Breaks in Custom Text Fields Displayed in Guide
      Currently, custom text fields in Zendesk do not display line breaks correctly in Guide, causing formatting issues that i...

      Gepostet 06. März 2025 · Jennifer Lee

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      Can size of the media attachment of a video in Help Center can be increased to 400 MB.
      Can size of the media attachment of a video in Help Center can be increased to 400 MB.

      Gepostet 06. März 2025 · Gitanjali Chaudhari

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      [Guide] Article updates/What's new + Agent Accountability
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Gepostet 05. März 2025 · Sydney Neubauer

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      Feature Request: Make Content Blocks Functional Within Exisiting HTML Code
      Our team sees the value in utilizing content blocks across both our internal and external knowledge bases. However, with...

      Gepostet 06. März 2025 · Megan Fallows

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      Request to have Unlisted articles in the Help Center
      Geplant
      It would be very helpful to have the option to publish articles as unlisted. We constantly send emails with links to ar...

      Gepostet 31. Juli 2023 · Rebeca

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