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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Add ability to import & export article source code as a .xml or .txt file
      We frequently send articles to an outside vendor for translations. Currently, we must copy & paste the source code into ...

      Gepostet 16. Feb. 2021 · Aspen Mayberry

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      Increasing maximum number of User Segments
      Hi - I would love to be able to increase the maximum use segments available in Guide.  We use user segments as a way to...

      Gepostet 02. Feb. 2021 · Lucy Long

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      Incorrect URL in breadcrumbs on search results page
      We noticed on the search results page that the first item in the breadcrumbs list will redirect to different URLs. On an...

      Gepostet 23. Feb. 2021 · Aurel

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      End-user contribute to (edit) Guide articles
      We would like to be able to allow our end-users to contribute to Guide knowledge articles.  (selected) End-users can:  ...

      Gepostet 29. Jan. 2021 · Nicky Lilja

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      What's new in Zendesk - January 2021 product updates
      Check out the latest from Zendesk in our monthly roundup of product updates:  What's new in Zendesk: January 2021

      Gepostet 21. Jan. 2021 · Brett Bowser

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      Google docs overwrite
      I think it would be useful for the imported google docs document to overwrite the existing document within guide. We wou...

      Gepostet 27. Jan. 2021 · Mat Kelley

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      Include "see more" in search preview
      ZD search bar only searches on title, and does not show there may be other relevant results. Only when you select 'enter...

      Gepostet 12. Feb. 2021 · Marina Gu

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      Time feature for support guides
      Hi There,  Is it possible if in the future we can set up the amount of time required to set up a feature on a support g...

      Gepostet 19. Jan. 2021 · Georgia Pannell

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      Help Center API で公開操作を実行したい
      ZenDesk Guideの「記事の管理」で可能な操作を、Help Center APIで操作できるように要望します。特に以下３点が重要です。 1. カテゴリやレビューステータスでの絞り込み（進行中／レビュー待ち／公開準備環境）2. 公開...

      Gepostet 08. Jan. 2021 · 平中　大次郎

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      Add Ticket Form to the requests object
      Hello! We leverage ticket forms heavily to differentiate between feature requests, questions, and bugs. Our customers h...

      Gepostet 17. Feb. 2021 · Geran Smith

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